Expert Services Harri Professional Services
Get live faster. Get more value.
From implementation to ongoing optimisation, our team of hospitality specialists ensures you get the most out of your Harri platform, with dedicated experts who stay with you long after go-live.
Dedicated implementation and success teams across the UK, US, and India.
Application Experts
Get hands-on support from experienced consultants who specialise in scheduling, forecasting, compliance, and integrations across all Harri platform modules
Ongoing Optimisation
We don’t just react to issues, we proactively refine your labour models, wage rules, and scheduling logic to reduce costs and improve compliance
Labour Modelling Excellence
Build smarter schedules and staffing strategies with precision. Our experts analyse historical sales, traffic patterns, and special events to configure labour models that align staffing with demand, ensuring optimal coverage without overstaffing.
Managed Services & Support
Let us handle system configurations, regulatory changes, and release management, so your internal teams can focus on running the business.
Dedicated Training & Coaching
Customised training, live workshops, and in-app guides help you build long-term Harri expertise within your teams.
Compliance Confidence
Stay ahead of working time regulations and local employment mandates through regular audits and documentation updates.
New for UK Pubs
UK Pub Labour Consultants
Specialist consultants who understand the unique labour challenges of the UK pub sector. From tied estates to managed houses, we help you navigate the complexities of pub staffing.
- Bespoke rota design for variable trading patterns
- Tenancy and tied-house compliance guidance
- Seasonal and event-based staffing strategies
- Kitchen team structure and labour cost optimisation
- Local labour market insights and recruitment support
Built for British pubs. Whether you’re a single-site freehouse or a multi-site pubco, our consultants speak your language.
Our UK Pub Labour Consultants have decades of combined experience in the British pub trade. They don’t just know the software - they know your business.
How we work with you
Whether you need continuous, hands-on partnership or a focused one-time project, our team adapts to how your business operates. During discovery, we’ll help determine the right approach for your needs – you don’t need to figure that out yourself upfront.
Ongoing Managed Services
Continuous, hands-on partnership.
An annual engagement built around continuous system optimisation. You get a named, dedicated Harri consultant who acts as an extension of your internal team, delivering continuous configuration optimisation across all modules - Talent Acquisition, Workforce Management, Learning & Development, and Compliance. Your consultant leads strategic discovery, deploys new settings, manages change, and configures localised compliance, all while learning your unique business structure, operational nuances, and long-term goals.
Project-Based Consulting
Focused, one-time engagements
Resources are matched to your project's scope and complexity, whether that's a one-off custom report, custom document replication for compliance forms and SFTP integrations, or a specific system workflow enhancement.
Labour Performance Services
Optimise labour. Drive profitability.
Whether you need a quick read on where your labour costs are leaking or a full transformation of your scheduling and forecasting approach, our Labour Performance Services team meets you where you are. From remote performance analysis to hands-on, on-site implementation, we tailor the engagement to your estate's size and goals - turning your data into a clear plan for reducing costs, improving coverage, and getting more accurate with demand forecasting.
Working With Existing Customers
Ongoing value, not a new tier.
We're here to help you unlock more value from the Harri platform - whether that means adopting new capabilities like labour performance tools and AI demand forecasting, refining what you already have configured, or reassessing your setup as your business evolves.
Let's build something great together.
Whether you’re just starting with Harri or looking to expand, our Professional Services team is ready to help.